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Shipping Policy
Shipping Policy — Lumia Perfumes
📦 Order Processing
At Lumia Perfumes, we carefully prepare every order to ensure your fragrances arrive safely and in perfect condition.
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
During periods of high demand, processing times may be slightly extended.
🚚 Delivery Times
We ship worldwide.
Estimated delivery times are:
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European Union: 7–15 business days
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International Orders: 7–15 business days
Please note that delivery times are estimates and may vary depending on local postal services, customs procedures, weather conditions, or peak shipping periods.
💰 Shipping Costs
Shipping costs are calculated automatically at checkout based on:
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Delivery destination
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Selected shipping method
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Order size and weight
From time to time, Lumia Perfumes may offer free shipping promotions, which will be clearly displayed on our website.
🌍 International Shipping & Customs
For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Lumia Perfumes is not responsible for delays caused by customs clearance procedures.
📍 Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information at checkout.
Lumia Perfumes cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If a package is returned due to an incorrect address, additional shipping charges may apply for reshipment.
📦 Lost or Delayed Packages
If your order appears delayed or lost in transit, please contact our support team.
We will work directly with the shipping carrier to investigate and help resolve the issue as quickly as possible.
Please note that occasional delays may occur due to factors beyond our control, including customs inspections, severe weather, or carrier disruptions.
❌ Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible after placing it.
Once an order has been processed and shipped, cancellations or modifications are no longer possible.
📬 Contact Us
For any questions regarding shipping, tracking, or delivery, please contact us:
Lumia Perfumes
📞 +44 7451 57398
