Privacy Policy

Privacy Policy — Lumia Perfumes

 

1. Introduction

At Lumia Perfumes, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, place an order, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Company Information

Lumia Perfumes

📧 contact@lumiaperfumes.com

📞 +44 7451 57398

3. Information We Collect

Information You Provide Directly

When you place an order or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information (processed securely by third-party providers)

  • Order history

  • Customer support communications

Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Website activity and browsing behavior

  • Pages viewed

  • Referral sources

  • Cookies and similar technologies

Information from Third Parties

We may receive information from trusted partners, including:

  • Payment processors

  • Shipping and logistics providers

  • Analytics providers

  • Marketing platforms

4. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Provide customer support

  • Send order confirmations and tracking updates

  • Improve our website and services

  • Detect and prevent fraudulent activity

  • Comply with legal obligations

  • Send promotional communications where consent has been provided

5. Legal Basis for Processing (GDPR)

For customers located within the European Economic Area (EEA), we process personal data based on:

  • Contractual necessity (processing and fulfilling orders)

  • Legitimate business interests (website improvement, fraud prevention, customer support)

  • Consent (marketing communications and non-essential cookies)

  • Legal obligations (tax, accounting, and regulatory requirements)

6. Sharing of Personal Data

We do not sell, rent, or trade your personal information.

We may share data only with trusted service providers necessary to operate our business, including:

  • Payment processors

  • Shipping and fulfillment partners

  • Website hosting providers

  • Analytics services

  • Marketing platforms

All third-party providers are required to maintain appropriate security measures and comply with applicable data protection laws.

7. Cookies and Tracking Technologies

Lumia Perfumes uses cookies and similar technologies to:

  • Ensure website functionality

  • Improve performance and user experience

  • Analyze website traffic

  • Personalize content and advertisements

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide services

  • Comply with legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

Marketing information will be retained until you withdraw consent or unsubscribe.

9. Your Rights Under GDPR

If you are located within the European Union or European Economic Area, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise any of these rights, please contact us at:

📧 contact@lumiaperfumes.com

10. Data Security

We implement industry-standard security measures designed to protect your personal information, including:

  • SSL encryption

  • Secure payment processing

  • Restricted access to sensitive information

  • Monitoring against unauthorized access

While we take reasonable precautions, no method of online transmission or storage is completely secure.

11. International Data Transfers

Some of our service providers may operate outside the European Economic Area.

Where international data transfers occur, we ensure appropriate safeguards are implemented, including:

  • Standard Contractual Clauses (SCCs)

  • GDPR-compliant service providers

  • Appropriate security measures and contractual protections

12. Marketing Communications

You will receive promotional emails only if you have provided consent or where permitted by applicable law.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link included in our emails

  • Contacting us directly

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, operational, or technological changes.

Any updates will be posted on this page, and the revised version will become effective immediately upon publication.

14. Contact Information

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

Lumia Perfumes

📧 contact@lumiaperfumes.com

📞 +44 7451 57398