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Return Policy
Refund & Return Policy — Lumia Perfumes
Last Updated: June 2026
1. Our Commitment
At Lumia Perfumes, customer satisfaction is important to us. We carefully inspect every order before shipment to ensure that products arrive in perfect condition.
Due to the hygienic nature of fragrance products, returns and refunds are subject to the conditions outlined below.
2. Return Eligibility
You may request a return if:
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The item was received damaged or defective.
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The wrong item was delivered.
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The item remains unopened, unused, and in its original sealed packaging.
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The return request is submitted within 14 days of delivery.
To qualify for a return, products must be returned in the same condition in which they were received.
3. Non-Returnable Items
For hygiene, safety, and quality control reasons, we cannot accept returns for:
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Opened perfume bottles.
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Products that have been sprayed, tested, or used.
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Products with broken security seals.
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Items not returned in their original packaging.
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Gift cards.
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Clearance, sale, or promotional items unless defective or damaged upon arrival.
Once a fragrance has been opened, we cannot verify its condition and therefore cannot resell or restock it.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs of:
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The product received.
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The shipping package.
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Any visible damage.
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Contact:
📞 +44 7451 57398
After review, we may offer:
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A replacement product.
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A full refund.
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Store credit.
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Another appropriate resolution at our discretion.
5. Change of Mind & Fragrance Preference
Due to the personal nature of fragrance products, we do not offer refunds or exchanges based on:
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Personal scent preference.
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Change of mind.
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Ordering the wrong fragrance.
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Dissatisfaction after opening or testing the product.
We encourage customers to carefully review product descriptions before purchasing.
6. Return Process
To initiate a return:
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Contact our support team within 14 days of delivery.
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Wait for return authorization instructions.
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Securely package the item.
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Ship the return to the address provided by our support team.
Returns sent without prior authorization may not be accepted.
7. Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The wrong item was shipped.
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The item arrived damaged.
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The item arrived defective.
We strongly recommend using a tracked shipping service, as Lumia Perfumes cannot be responsible for returns lost during transit.
8. Refund Processing
Once the returned item is received and inspected, we will notify you of the outcome.
If approved:
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Refunds will be issued to the original payment method.
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Original shipping fees are non-refundable unless the return is due to our error.
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Refund processing times may vary depending on your payment provider.
Most refunds are completed within 5–10 business days after approval.
9. Order Cancellations
Orders may be cancelled only before they have been processed and dispatched.
Once an order has been shipped, cancellation is no longer possible.
If you need to modify or cancel an order, please contact us immediately after purchase.
10. Chargebacks and Payment Disputes
We encourage customers to contact us before initiating a chargeback or payment dispute.
Our support team is committed to resolving issues quickly and fairly.
Fraudulent chargebacks may be disputed using shipping records, delivery confirmation, tracking information, and communication history.
11. Contact Information
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Lumia Perfumes
📞 +44 7451 57398
12. International Fulfillment
To provide the fastest possible delivery service, Lumia Perfumes may fulfill and ship orders from different international warehouses based on product availability, inventory levels, and destination country.
As a result, orders may be shipped from fulfillment centers located in Europe, the United Kingdom, the United States, China, or other regions.
The shipping origin displayed on tracking information may therefore differ from our business contact information.
13. Return Address Information
Return requests must be approved by our customer support team before any item is shipped back.
Please do not send products to the address shown on the package or shipping label without prior authorization.
The correct return address will be provided by our support team after reviewing the return request.
Return locations may vary depending on the warehouse that fulfilled the order.
14. Delivery Refusal and Unclaimed Packages
If a package is refused by the customer or remains unclaimed and is returned by the carrier, Lumia Perfumes reserves the right to deduct any return shipping costs, customs charges, handling fees, or carrier fees from any eligible refund.
Shipping fees are non-refundable in these circumstances.
15. Customs Duties and Import Taxes
International customers are responsible for any customs duties, import taxes, VAT, or other fees required by their local authorities.
Refunds will not be issued for orders refused due to unpaid customs charges or import fees.
16. Lost Packages
A package will only be considered lost after confirmation from the shipping carrier.
If a package is confirmed as lost in transit, Lumia Perfumes will provide a replacement shipment or an appropriate refund at its discretion.
Delays caused by customs clearance, weather conditions, local postal services, or carrier disruptions do not automatically qualify an order as lost.
17. Fraud Prevention
To protect our customers and business from fraudulent activity, Lumia Perfumes reserves the right to request additional verification for orders, refund requests, or claims regarding missing, damaged, or incorrect items.
Claims found to be fraudulent may be denied.
